Thank you for choosing GrowthHorizon LTD for your business growth consulting needs. We are committed to delivering high-quality services that add value to your business. This Return and Refund Policy explains our approach to cancellations, returns, and refunds regarding our consulting services.

By engaging with our services, you agree to the terms outlined below.

1. Service Nature and Refund Eligibility

GrowthHorizon LTD offers professional business consulting services, including strategic business planning, market expansion consulting, sales optimization, operational efficiency improvements, and brand positioning. Due to the nature of these personalized and intellectual services:

• Refunds are generally not applicable once a service or project has commenced.

• Each project is custom-designed based on your business needs, making “returns” or cancellations after work begins impractical.

• Refund requests will be considered only under specific circumstances outlined below.

2. Cancellation Policy

a. Before Service Commencement

• You may cancel a service or project prior to its official start date without penalty.

• In such cases, any payments made will be fully refunded except non-refundable fees (if any, stated in your agreement).

b. After Service Commencement

• If you wish to cancel after work has started, you must provide written notice.

• Refunds will be pro-rated based on the portion of work completed.

• Fees for completed milestones, time, or resources spent will be deducted.

3. Refund Requests and Conditions

Refunds will be considered under the following conditions:

• If GrowthHorizon LTD fails to deliver the agreed services within the specified timeframe without reasonable cause.

• If the service quality materially deviates from the agreed scope or deliverables.

• If you provide timely and documented evidence supporting your refund claim.

Requests for refunds must be submitted in writing within 14 calendar days from the date of service delivery or milestone completion.

4. How to Request a Refund

To request a refund:

• Contact us at info@growthhorizon.co with your name, project details, reason for the refund, and any supporting documentation.

• We will acknowledge your request within 3 business days and aim to resolve the matter within 14 business days.

• Our team may contact you for additional information to investigate the claim.

5. Partial Refunds

Partial refunds may be issued in cases where:

• Services were partially delivered but did not meet expectations or contractual obligations.

• You have used part of the service but choose to discontinue the remainder.

• Refund amounts will be calculated fairly, taking into account work done and expenses incurred.

6. Non-Refundable Fees

Certain fees are non-refundable, including but not limited to:

• Initial consultation or assessment fees (if applicable)

• Administrative fees

• Third-party costs or subscriptions paid on your behalf

• Any deposits or retainers specified as non-refundable in the service agreement

7. Exchanges and Modifications

• Since we offer consulting services rather than physical products, exchanges are not applicable.

• However, we are committed to working with you to modify or adjust service deliverables within the agreed project scope.

• Additional work or scope changes may require extra fees, which will be discussed and approved before proceeding.

8. Service Delays

While we strive to meet all deadlines, some factors may cause unavoidable delays. In such cases:

• We will communicate promptly about any changes in timelines.

• Refunds are not provided for delays caused by circumstances beyond our control, such as client delays, force majeure, or third-party issues.

9. Dispute Resolution

If there is any disagreement regarding refunds or services:

• We encourage open communication to resolve issues amicably.

• If necessary, disputes may be escalated to mediation or arbitration as per the service agreement terms.

10. Contact Us

For any questions, concerns, or refund requests, please reach out:

GrowthHorizon LTD
2 Frederick Street, London, WC1X 0ND
Email: info@growthhorizon.co
Website: https://growthhorizon.co/

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